FAQ
Frequently Asked Questions
1. Do you offer free shipping?
Yes, we offer free standard shipping on all orders over $55.
2. How long does shipping take?
- Standard Shipping: 7-14 business days.
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Express Shipping: 3-7 business days (available for select locations).
Delivery times may vary depending on your location and customs processing.
3. Can I change or cancel my order?
You can change or cancel your order within 2 hours of placing it. After this time, orders are processed, and changes or cancellations cannot be made.
4. Do you accept returns or refunds?
We only accept returns for defective or damaged items. If your item arrives damaged, please contact us within 30 days of delivery with your order number and photos of the issue.
5. Do you ship internationally?
Yes, we ship worldwide. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
6. How can I track my order?
Once your order has shipped, you will receive a tracking number via email. Use this number to track your shipment’s progress.
7. What materials are your products made from?
Our products are crafted from high-quality, durable materials designed to last. Specific details can be found on each product page.
8. How can I contact customer support?
If you have any questions or concerns, feel free to email us at CuffAndCoEssentialsContact@gmail.com, and we’ll get back to you within 24-48 hours.
9. Are your products suitable for all hair types?
Yes, our hair accessories are designed to work with a wide variety of hair types, from thin to thick hair.
10. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.
If you have a question that isn’t listed here, don’t hesitate to reach out to us. We’re happy to help!