Refund Policy
At Cuff & Co. Essentials, your satisfaction is our priority. Please review our refund policy below to understand your options:
Order Cancellations
- Orders can be canceled or modified within 2 hours of being placed.
- After 2 hours, we are unable to process cancellations or changes as the order will have entered processing.
Refund Eligibility
Refunds are only available for defective or damaged items. To be eligible for a refund:
- The item must be unused and in its original packaging.
- A request for a refund must be made within 30 days of receiving your order.
Non-Refundable Items
We do not offer refunds for:
- Change of mind after the 2-hour cancellation window.
- Items damaged due to misuse or improper handling.
How to Request a Refund
To request a refund, please contact us at CuffAndCoEssentialsContact@gmail.com with the following details:
- Your order number.
- A description of the issue.
- Clear photos of the defective or damaged item.
Our team will review your request and provide instructions for returning the item if your refund is approved.
Return Shipping
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure your item reaches us.
Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5-10 business days.
If you have any questions or concerns about our refund policy, please don’t hesitate to contact us.